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Refund Policy

Cancellations and Returns

About Cancellations

We understand that during the online shopping process, you may change your mind. In order to provide you with an unparalleled shopping experience, below is our detailed policy on order cancellations, returns and refunds.

  • •Cancellation period: Ordered products can be canceled unconditionally before the payment was captured.
  • •After the payment was captured: We will not be able to accept the refund because the payment and quota of reserved products have been submitted to the studio and have entered the preparation stage.

About Cancellations

We will undoubtedly carefully select and carefully package the items you order to ensure that your items are not only of the highest possible quality, but also arrive safely at your designated shipping address. However, sometimes items do become damaged in transit, or have some form of manufacturing defect that renders the item unfit for its intended use. If this happens to your product, please immediately contact us through email to handle it.

*Note* :

Customers who purchase goods from us should note that all return, exchange, or compensation requests must be made within 72 hours of receiving the goods at their designated shipping address. Our professional assistants will help you process your application immediately after receiving it. If you receive a damaged or defective product, we will request photographic evidence of the package or the specific product in question. We will review the photo and discuss it with you as soon as possible.

Instructions for taking photographic evidence of damaged products:

1. After receiving the product, it is required to record the unboxing video and take photos of the damaged product together with the express delivery list.

2. Once the damage information is approved, we will transfer compensation to the customer's account within 3–7 business days.